With the increase in email as a popular form of communication, various companies are flooding with the large volume of emails from their prospect and existing customers. Timely dealing with the customer requests is important to maintain the quality of services. Companies are finding it difficult to cope with the increase in customer requests as it adds to their overhead expenses and use up resources that could have been devoted to more critical and demanding processes. Allowing BENNETT to manage your email queues would help the companies focus on the core processes while keeping the existing customers at a fraction of the cost. BENNETT offers email management service that is equipped to deal with heavy email traffic. Our email management service includes a combination of the following services:

In case of both computer-aided and manual response, email service analyzes sorts and routes incoming email to the appropriate Customer Support Executive by skill group and at times provides a predetermined response to the customers. Our email service enables quick response to high volume of customer email while extracting real-time customer data and performing one-to-one Internet marketing. We offer dedicated Customer Support Executives providing expertise and quick response.

Live online chat can be one of the most compelling tools you can use in building customer relationships. You actually provide your customer with a human interface to help the customer navigate through various activities such as purchase processes, filing online insurance claims, applying online for credit cards, technical support and endless others. Our representative will take your customer through all processes by providing the human interface required. They can courteously handle any complaints and suggestions, should there be any.

During the busy holiday seasons, most shoppers feel the need to communicate interactively with the shipper. Their requests can vary from special shipping instructions or queries about a product or service. Ability to deal with these customers during holiday seasons or during off hours can make significant difference in total revenue. Failing to deal or connect with these prospect customers can lead to loss of potential revenue. Having a chat management system in place can ensure that the customers are able to interact with the business and share their concerns and queries.