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Mentis - Helpdesk System |
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Employee helpdesk is an internal CRM that facilitates organizations to communicate their issues to the HR and get their queries resolved. Employee satisfaction survey and the type/quantum of queries help understand overall satisfaction of employees and help organizations monitor and manage attrition.
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Helpdesk Management System
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- Allows employees to log issues, complaints or queries using the helpdesk form
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- Organizations can conduct anonymous employee satisfaction surveys
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- Configure and create helpdesk areas and assign responsible parties
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- Define and set up escalation hierarchy
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- Email/SMS based notification of escalations and resolutions
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- View reports of all outstanding, opened, closed and resolved issues/complaints
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